Privacy policy.

Medusa Hotel is proudly owned and managed by Hotel Coco Pty Ltd ABN 18 675 694 238 (Hotel Coco, we, us, or our), trading as Medusa Hotel.

This Privacy Policy describes how Hotel Coco Pty Ltd processes personal information that we collect through the Medusa Hotel website (Website).

Personal Information We Collect

Information Needed to Use the Services

We collect personal information about you when you use the Services. This information includes:

  • Contact Information: such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo.

  • Identity Verification and Payment Information: including images of your government-issued ID (as permitted by applicable laws), ID numbers or other verification information, bank account or payment details.

Information You Choose to Give Us

You may choose to provide us with additional personal information, including:

  • Additional Information: gender, preferred language(s), city, personal description.

  • Other Information: information provided via forms, account updates, surveys, community forums, promotions, customer care communications, or shared experiences. This may include health information if you choose to share it with us.

How We Use Information We Collect

Provide Services and Improve the Website

We use personal information to:

  • Provide customer service and enable access to the Services.

  • Send messages, updates, security alerts, and notifications.

  • Perform analytics, debugging, and research.

  • Facilitate referral invitations and trip planning if you provide contacts' information.

  • Detect and prevent fraud.

  • Personalise and customise your experience based on your interactions and preferences.

Advertising and Marketing

We may use personal information to:

  • Send promotional messages, marketing, and advertising based on your preferences.

  • Personalise, measure, and improve advertising.

  • Administer referral programs, rewards, surveys, contests, or promotional activities.

  • Analyse preferences to provide tailored marketing.

  • Invite you to events and relevant opportunities.

Sharing and Disclosure

Sharing with Your Consent

With your consent, we share your information with authorised third parties, applications, or promotional activities.

Legal Compliance and Harm Prevention

We may disclose your information to courts, law enforcement, governmental authorities, or authorised third parties where required or permitted by law.

Service Providers

We share personal information with service providers who help us run our business, including identity verification, fraud prevention, customer service, payment processing, and analytics.

Business Transfers

If Hotel Coco undertakes a merger, acquisition, sale of assets, or insolvency event, your information may be transferred in connection with such a transaction. We will notify you before your personal information becomes subject to a different privacy policy.

Your Rights

Managing Your Information

You can access, manage, or request correction of your personal information by contacting Medusa Hotel.

Data Erasure

You can request deletion of your personal information, subject to legal obligations and data retention requirements.

Security

We implement and update security measures to protect your personal information against unauthorised access, loss, destruction, or alteration.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. Continued use of the Website after updates constitutes acceptance.

—

Privacy Policy Last Updated: 10 August 2025